Privacy Policy

Last updated: 17 July 2026

This Privacy Policy explains how Kiora collects, uses, shares and protects your personal information when you use our website and place orders. Kiora (Trade License No. TRAD/DNCC/015861/2025), 60 Kazi Nazrul Islam Avenue, Tejgaon, Dhaka 1215, Bangladesh, is the data controller responsible for your information.

1. Information we collect

• Account and contact details: your name, email address and phone number.
• Order and delivery details: shipping address, order history, and any notes you provide.
• Communications: messages you send us for support or enquiries.
• Technical data: essential cookies and basic device/log information needed to operate the cart, login sessions and site security.

We do not collect or store your full payment card or mobile-banking credentials. All online payments are processed directly on the secure SSLCommerz gateway.

2. How we use your information

• To process, confirm, deliver and support your orders.
• To manage your account and provide customer service.
• To send transactional messages such as order confirmations and delivery updates.
• To detect and prevent fraud and to keep the website secure.
• To meet our legal and accounting obligations.
• Where you have opted in, to send you offers and updates — you can unsubscribe at any time.

3. How we share your information

We share personal information only with the parties needed to fulfil your order and run our business:

• SSLCommerz, our payment gateway, to process online payments securely.
• Delivery partners, to ship your order to your address.
• Service providers who help us operate the website and send transactional email, under confidentiality obligations.
• Authorities, where required by law.

We do not sell your personal information, and we do not share it with third parties for their own advertising. This website does not display third-party advertisements. Any responsibility for information shared with a third party at your explicit request rests with that arrangement.

4. Cookies

We use only essential cookies required for core features such as keeping items in your cart and maintaining your login session. We do not use advertising or cross-site tracking cookies.

5. Data retention

We keep your personal information for as long as your account is active or as needed to fulfil orders, resolve disputes, and comply with legal, tax and accounting requirements. When no longer needed, it is securely deleted or anonymised.

6. Security

We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), hashed passwords, and restricted internal access. No method of transmission over the internet is completely secure, but we work to protect your data at all times.

7. Your rights

You may request access to, correction of, or deletion of your personal information, and you may withdraw marketing consent at any time. To make a request, contact us using the details below. We will respond within a reasonable time.

8. Children's privacy

Kiora is intended for adults. We do not knowingly collect personal information from children without parental consent.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with its "last updated" date.

10. Contact

For privacy questions or requests, contact us at kioraonlineofficial@gmail.com, 01886999868, or 60 Kazi Nazrul Islam Avenue, Tejgaon, Dhaka 1215, Bangladesh.